Effective Date: January 1,2025
Introduction
EZCARGO (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes how we collect, use, and disclose information when you access or use our freight forwarder services platform (the “Platform”).
Information We Collect
We may collect the following types of information when you use our Platform:
- Personal Information
- Contact Details: Name, email address, phone number, mailing address.
- Account Information: Username, password, and other login credentials.
- Identification Details: Identification documents such as passport or driver’s license numbers, if necessary for customs or regulatory compliance.
- Transactional Information
- Shipping Details: Information about the shipments you handle through our Platform, including sender and recipient details, shipment contents, and tracking information.
- Payment Information: Payment method details, including credit card numbers, billing addresses, and transaction history.
- Technical Information
- Device Information: Information about the devices you use to access our Platform, including IP addresses, browser type, operating system, and mobile device identifiers.
- Usage Data: Information about how you interact with our Platform, including pages viewed, links clicked, and other actions taken.
- Third-Party Information
- Integration Data: Information received from third-party services that you integrate with our Platform, such as accounting software or CRM systems.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services
- To create and manage your account.
- To process and track shipments.
- To facilitate customs and regulatory compliance.
- To process payments and manage transactions.
- Improving Our Platform
- To analyze usage patterns and improve the functionality of our Platform.
- To develop new features and services.
- To personalize your experience on our Platform.
- Communication
- To send administrative information, such as updates to our policies.
- To respond to your inquiries and provide customer support.
- To send marketing communications, if you have opted in to receive them.
- Compliance and Legal Obligations
- To comply with legal and regulatory requirements.
- To prevent fraudulent activities and ensure the security of our Platform.
- To enforce our terms of service and other legal agreements.
How We Share Your Information
We may share your information with third parties under the following circumstances:
- Service Providers
- We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Transfers
- We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal Requirements
- We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
- Protection of Rights
- We may disclose your information to protect the rights, property, or safety of our company, our users, or others.
Your Choices and Rights
You have the following choices and rights regarding your personal information:
- Access and Correction
- You have the right to access and correct your personal information. You can do this by logging into your account or contacting us directly.
- Data Portability
- You have the right to request a copy of your personal information in a structured, machine-readable format.
- Opt-Out of Marketing Communications
- You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the communications or by contacting us.
- Deletion of Information
- You have the right to request the deletion of your personal information, subject to certain legal obligations.
Data Security
We take the security of your information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, please note that no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our Platform and updating the effective date. Your continued use of the Platform after such changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: support@ezcargo.online
